Good to know
Shipping, returns & care
The practical side of buying something hand-made. Anything not answered here, just write to us.
Shipping
Orders are dispatched from Sydney with tracking. Most orders are dispatched within 2–5 business days. If a piece needs to be made or finished before it can be sent, we'll let you know and give you an updated timeframe. Australian orders usually arrive within 5–10 business days. International orders usually arrive within 8–18 business days. Any duties or import taxes are the responsibility of the customer.
Returns & exchanges
All LEOMOUR pieces are made to order, so we do not accept returns or exchanges for change of mind, incorrect size selection, or simply deciding that the piece is not right for you. Please check the measurements and product details before placing your order. If you are unsure about sizing or a product, contact us before purchasing and we will be happy to help. Every piece is checked before it is sent. If your order arrives faulty, damaged, or is not what you ordered, contact hello@leomour.com within 7 days of receiving it, including your order number and photographs of the issue. We will assess the problem and, where appropriate, arrange a repair, replacement or refund in accordance with your rights under Australian Consumer Law. LEOMOUR pieces are handmade and individually finished — small variations in shape, texture, markings, stone colour and finish are part of the character of each piece and are not faults. We cannot accept responsibility for accidental damage, misuse, improper care or normal wear and tear, but if you are unsure whether an issue is covered, contact us and we will assess it case by case.
Sizing
Some designs are available in a standard size, while others can be adjusted. Sizing information is listed on each product page. If you're unsure of your size, get in touch with your measurements before ordering and we'll help you find the right fit.
Custom orders
Custom orders can take up to four weeks before dispatch. Some pieces can be resized or adjusted, while others need to be reworked to suit a different size. Custom pieces are made individually, so they take a little longer than standard orders
Repairs & resizing
We'll repair or resize our own pieces wherever possible. Contact us with a photo and we'll quote the work and return shipping.
Caring for your piece
Silver naturally changes over time and can be polished with a soft jewellery cloth. Keep jewellery away from prolonged exposure to perfume, chlorine and salt water. Store pieces separately to avoid scratches.
Payments
Payments are processed securely through Shopify. Your card details are not stored on this website.
Wholesale & stockists
If you'd like to stock Leomour, get in touch.